Shipping policy

At Cotton Field Hills, we strive to ensure your order reaches you quickly and safely. By placing an order with us, you agree to the terms below.
Processing Time
Orders are typically processed within 3–5 business days.
Processing times may be extended during product launches, holidays, or sales events.
Shipping & Delivery
Once shipped, delivery times are estimated and not guaranteed.
We are not responsible for delays caused by carriers, incorrect addresses provided by the customer, or unforeseen circumstances (weather, natural disasters, etc.).
Tracking information will be sent once your order has been shipped.
Lost, Stolen, or Damaged Packages
Cotton Field Hills is not liable for packages lost, stolen, or damaged in transit.
Any issues with delivery must be addressed directly with the carrier (UPS, USPS, FedEx, DHL, etc.).
Customers are responsible for ensuring their shipping address is accurate and secure for delivery.
International Shipping
Customs fees, duties, and import taxes are the responsibility of the customer.
Cotton Field Hills is not liable for customs delays or packages refused due to unpaid fees.
Wrong Address Disclaimer
It is the customer’s responsibility to provide the correct shipping information at checkout.
If an incorrect address is entered, please contact us immediately at [ cottonfieldhills@gmail.com ]. If your order has already shipped, we cannot guarantee retrieval or reshipment.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking details.
Please allow up to 48 hours for tracking updates to appear.
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